Future Contact Center - Digital Experience Hub

Interactive Team Presentation

  • Customer Experience At The Heart Of Digital Transformation
  • Digital where possible, human where necessary
  • From self-care to selfie-care
  • Why Culture is Key in the Era of Digital Transformation



Maria Pitsiou: Digital Contact Care Team Leader

Short CV

Maria Pitsiou is a Digital Contact Care Team Leader , since July 2012. She has been working with COSMOTE since 2007 with extensive experience in the field of Customer Services, Digital Care and Sales.   Maria Pitsiou holds a BA in Modern Greek Language and Literature in National Kapodistrian University.

Ioannis Stathopoulos: Digital Care Services Section Manager

Short CV

Ioannis Stathopoulos is a degree holder in Electronic and Computer Engineering of the Technical University of Crete. He has 15 years’ experience in the field of Information Technology and Telecommunications, while during his career he has worked in the field of information technology and customer service support. He has been working with OTE Group since 2008, holding various positions of responsibility, and he is now section manager of Digital Care Services in the Residential Customer Services Fixed and Mobile Division.

Christos Katrisiosis: Technical Support & Customer Service Senior Manager

Short CV

Christos Katrisiosis was born in Athens in May 1982 and studied Geology & Geoenvironment at National & Kapodistrian University of Athens. His career path in OTE Group, started in 2005 in Sales & Telemarketing Sections and then served as Head of Customer Care and Technical Support Departments. Furthermore, he is involved in Project Management, dealing with significant OTE group Projects and being one of the core designers of COSMOTE@YourService ecosystem team. Today, he is Technical Support and Customer Service Fixed & Mobile Deputy Director and also COSMOTE@YourService Evangelist.

Sandy Hiladaki: Residential Customer Services Director Fixed and Mobile

Short CV

Sandy Hiladaki is Residential Customer Services Director Fixed and Mobile, since May 2012. She has been working with COSMOTE since 1998, undertaking a number of senior positions. She has extensive experience in telecommunications, client service and sales, while in the past she has also worked in the finance industry. Mrs Hiladaki holds a BA in Political Science by the National and Κapodistrian University of Athens.


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 ACEF 2018