Super User
Super User

What is Milano Supertrend Retail Tour

Published in Milano Supertrend Retail Tour

      Ένα βιωματικό, εκπαιδευτικό ταξίδι στο Μιλάνο , στα πλαίσια της αναζήτησης concept, προσεγγίσεων καινοτομίας στην εμπειρία του πελάτη, δυναμικές merchandising και τάσεις λιανικής διοργανώνει η SECRET KEY με τον στρατηγικό της συνεργάτη στην Ιταλία, MiRT (Milano Retail Tour)..
     To Supertrend Retail Tour απευθύνεται σε υψηλόβαθμα στελέχη των Πωλήσεων και του Marketing, τα οποία με την καθοδήγηση διακεκριμένων διεθνών Trendwarchers  θα παρακολουθήσουν τις αναδυόμενες  νέες τάσεις της παγκόσμιας αγοράς στο λιανεμπόριο, εκμεταλλευόμενοι και το γεγονός ότι το 2015 είναι η χρονιά που θα πραγματοποιηθεί στο Μιλάνο η διεθνής EXPO 2015..
«Supertrend Retail Tour» σε 3 βήματα
1)    Brief / Breakfast
2)    Retail Tour (avant-garde customer experiences)
3)    Workshop (recap, glocalization, inspiration)


ACEF 2015

Published in ACEF 2015

Who we are - SECRET KEY

Located in Athens Secret Key provides the market with the ultimate Consulting Expertise in the following areas: Improving Sales Productivity & Designing an organizational  Customer Experience Culture .
We offer Consulting Services, Professional Training Solutions as well as People Assessment and Survey approaches aiming at: The Empowerment of Commercial Departments’ Effectiveness , the improvement and innovation in the final Customers’ Experience.
All of our Consultants in Secret Key have practiced in sales and service roles at the past and have been promoted to Members of Executive Teams. We know in depth the special and tough requirements that Managers are called to cover in these Commercial Business Units (Sales & Service Departments).
We’ re Passionate about Achieving Sales Results and we transfer this passion to the teams of training participants through updated methodologies accompanied by measurement & feedback tools.  We’ re Passionate about Excellent Customer Service and we advocate this passion through experiential learning and real-life examples.
Secret Key is the Exclusive Regional Partner of Porter Henry & Co (USA, in 8 countries (Greece, Cyprus, Turkey & Balkans), International Partner of the ICSA (USA) as well as  Strategic Partner and Reseller of the MiRT (Milano Retail Tour).


Festival Profile

  • Presentation of International Best Practices  & success stories  in the  Customer Experience Innovation field across the  world (Europe, USA, Australia etc.)
  • Shapes the hallmarks of the Customer Experience  Design (Customer Journey Mapping)
  • Focuses on  both B2C and B2B sectors across all industries
  • Embraces the whole field of the Customer Experience battleground : from strategy and philosophy to people and behaviors, metrics and reinforcement, processes and supportive systems
  • Brings together Employee Experience with Customer Experience
  • Provides in-depth understanding of the ever changing consumer / customer΄s profile
  • Highlights the importance of integrating physical and digital experience channels


Why to attend ?

Athens Customer Experience Festival has been designed by SECRET KEY to help you :

  • Create a strong Customer Experience Culture
  • Design the Ultimate Customer Engagement Strategy
  • Get inspired and deliver amazing customer experiences across all customer touch points
  • Gain access to the newest best practices on the international Customer Experience field
  • Retain your Customers delivering true value back to them
  • Measure the emotional impact of your customer’s  experience
  • Ensure continuous improvement on relevant systems and processes
  • Introduce ways of successful complaint handling
  • Make Customer Service  a priority for the whole  organization
  • Empower and engage your people, the ones who actually deliver the promises of your brand