Customer Experience Blog En (28)

     This blog features interesting news, trendwatching  and research data, best practices and interesting comments on the Customer Experience Management field. It is created for executives who lead the inspiring future of customer journey, the ones who strive to improve their service levels ensuring constant innovation.You are welcome to share your thoughts, opinions and experiences on what you most enjoy and what you would like to improve on every customer touchpoint during your  entire journey.

Customer Delight

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“87% of delighted clients recommend your company to friends and acquaintances  ..”
Marieke Van der Laan – Johan Van der Water
You Make the Difference
ACEF 2014 

Customer Lifestyle

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“Individuals are able to personalize and express themselves through their consumption to a greater degree than ever before”
Post Demographic Consumerism Report, 2014 

About Consumer Interesting Demographics

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“In the UK , women now account for the majority of video games players, and there are  more gamers aged over 44 than under 18 ”
Internet Advertising Bureau
September 2014

Social Media Demographics

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“Twitter’s fastest growing demographic between 2012 and 2013 was the 55-64 year age bracket, growing 79%” 
Buffer, July 2013
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