Customer Experience Blog Gr (27)

     This blog features interesting news, trendwatching  and research data, best practices and interesting comments on the Customer Experience Management field. It is created for executives who lead the inspiring future of customer journey, the ones who strive to improve their service levels ensuring constant innovation.You are welcome to share your thoughts, opinions and experiences on what you most enjoy and what you would like to improve on every customer touchpoint during your  entire journey.

Contemporary Consumers

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     “Contemporary consumers expect more, trust peer to peer information , find and compare prices and offers and they have a never ending source of choicing..     
     Contemporary consumers want to feel like leading actors..     
     Consumers can pre-order and think at the conception stage ..Create platforms and virtual magic mirrors that reflect images and transmit data..”
Elena Marinoni
Trendwatcher
ACEF 2014
 

Emotions versus Logic

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“75% of clients decisions is influenced by emotions ..”
Marieke Van der Laan – Johan Van der Water
You Make the Difference
ACEF 2014

Customer Delight

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“87% of delighted clients recommend your company to friends and acquaintances  ..”
Marieke Van der Laan – Johan Van der Water
You Make the Difference
ACEF 2014 
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